Service Continuity It's a common catch cry from those unfamiliar with VoIP delivered over a secure managed network – “What happens to my phone system when my data link goes down?”
The reality is, thanks to IP Systems' network architecture, you have a greater likelihood of continuous service than from traditional phone networks. Here's how.
Redundant Architecture A Managed IP Telephony solution from IP Systems provides greater reliability and less likelihood of service interruption than a conventional "premise based" phone system. That's because we offer a premium grade system designed with a resilient architecture. Our IP Telephony servers sit in class one data centres, with redundant processors and backup power supplies. In the unlikely event that the whole system should fail, a 'hot standby' twin in another centre is ready to continue the service without missing a beat. Compare that with the likelihood of a failure with your on-site PBX.
With an IP Systems IP Telephony (VoIP) network even if a phone or data line is cut to one location all your incoming calls, call centre queues, hunt groups, auto-attendant and voicemail functions will remain intact. That's because they are all controlled off -site in our data centre. Should one location ever be temporarily off-line then your other locations can field the calls, using the same processes and directory functions.
Disaster Call Routing IP Systems makes it easy to pre-program each phone extension with an alternate number to be used when a critical event strikes your business. This could be a mobile phone, a second office or home office equipped to cope with the load should you lose an office data connection.
For outbound calling our “Remote Office” feature means staff can click to dial and make calls on the company account even when they are working from home or a temporary office location. So, you can see how easy it is. If there's a telecommunications problem in the office, just temporarily move the office!
All Part of the Service Robust business continuance doesn't need to be expensive. It's an intrinsic part of the architecture of your IP Systems Managed IP telephony solution. In effect you are getting the advantages of a carrier grade telecommunications service that reaches right into your premises to your office phone. Compare that to conventional carriers, who guarantee nothing beyond the first connection point into your premises.
More About Business Continuance Contact us now to find out more about how an IP Systems VoIP telephony solution can provide a reliable continuous phone service for your business.Contact us for more on VoIP service continuity
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