IP Call Centre Improve your customer service with a feature-rich “virtual call centre” solution from IP Systems.
We use VoIP technology to deliver a software-based solution that allows small and medium enterprises to enjoy the benefits of features associated with the world's most advanced call centres [insert space] at a fraction of the cost.
If you have implemented an IP Systems VoIP telephony solution, the IP Call centre software adds the rich functionality you need to operate an integrated customer contact centre.
Greater flexibility Your call centre agents can be located anywhere in the world, provided they're equipped with a phone, a computer and an internet connection.
Agents can work from home as part of a virtual call centre, enabling you to cope with peaks without incurring the cost of building extra capacity that will be unused outside your busiest hours.
Route calls using a range of call distribution options, including skills-based routing, that matches a caller with an agent most suited to meet their needs. Agents can log-in from any computer and identify themselves as ready, not ready [insert space]or wrapping up a call.
Reduced operating costs There's no need for an expensive upfront investment and operators can work from home, reducing office space costs.
The intuitive interface will shorten call time and reduce the training time before new agents are fully up to speed.
Faster call time The auto-attendant provides an interactive voice response (IVR) system to [insert space] route calls to the most appropriate call agent.
Auto screen pop-ups will show information associated with an incoming call, keeping your agents informed and enabling faster handling.
The intuitive interface enables agents to handle administration functions during the call and wrap-up with minimal after-call work.
The auto-dailer will speed up outbound calls with click-to-dial functionality.
Improved customer serviceAdvanced call routing options will ensure callers are connected to the most appropriate agent.
Customers can be kept informed with greeting messages, followed by music or advertisements, with periodic comfort announcements.
Excellent quality control Supervisors are given superior management capabilities, enabling them to monitor and record agent calls and intercept where necessary.
Advanced reporting functionality allows agents and managers to see real-time statistics directly on their desktops, as well as providing sophisticated historical reports for trend analysis and workforce management.
Find out more Contact us for a copy of the “IP Call Centre” solution overview.
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