How much time do you spend checking messages, looking up phone numbers or trying to track down a colleague? Is your call centre optimised to ensure the best possible customer experience?
The rich features of a Unified Communications solution from IP Systems will increase productivity with enhanced calling and routing that will make positive changes to your day and create a lasting impression with customers, suppliers and other key stakeholders.
Reception Console IP Systems Centralised Reception Console makes it easier to manage incoming calls for a business spread across multiple locations. Share reception duties between premises. See call recipients' availability across the entire network. Connect calls with the help of productivity tools designed to ease forwarding, notification and logging. More on IP Systems' Reception ConsoleComputer Telephone Integration Imagine this. When you receive a call the caller's details appear on your computer screen. Or you want to make a call and you click on a name from a directory on your computer. IP Systems' Computer Telephone Integration (CITI) solutions work with Outlook, Exchange and other major database and CRM tools to provide instant productivity gains and easier call tracking. More on Computer Telephone IntegrationIP Call Centre Improve your customer service and reduce call-wait time by routing incoming calls to available operators across any of your call centre locations. Or set-up work-from-home customer service representatives, all operating from one virtual call centre. Ensure calls are routed to the appropriate agent with customer IVR messaging. These services are all part of IP systems comprehensive carrier-class call centre product, without the price tag associated with conventional solutions. More on IP Call CentreFax to Email Faxes can be difficult to keep track of. They are often important legal documents, which can be exposed to prying eyes or can get lost at the fax machine. The simple IP Systems solution is to use a fax number linked to your email account, so all faxes arrive in your personal email inbox. Simple and effective. And you'll never need to change the fax paper ever again!More on Fax to EmailMore Features We've dealt with just a few of the common Unified Communications features on this website. IP telephony allows us to develop tailored routing and messaging solutions. Contact us today to discuss solutions matched to your business needs. Contact us for more advice on IP Telephony features
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High definition Voice On a managed network VoIP calling can sound better than traditional calls. Find out more about high definition voice calling. Find out how
